Guarantees and returns

You can normally expect a full credit for what you have paid us, except in the following circumstances:

1. You did not purchase this product from Buy Gold Jewellery. It will be returned to you with an invoice for £10 shipping and handling.

2. You changed your mind or your customer failed to purchase the product. Product was purchased within preceding seven days and is in a re-saleable condition. You will be credited in full less a £5 handling charge per item.

3. You are a retail jeweller and have purchased this product from Buy Gold Jewellery over 12 months ago. You will be credited for scrap value less a £5 handling charge per item. We cannot repair items or return them to you.

4. We determine that product has been damaged whilst in your or your customer's care. You will be credited for scrap value less a £5 handling charge. We cannot repair items or return them to you.

5. The product has been subjected to extraordinary wear in areas other than where the fault has occurred, (e.g., a gemstone has fallen out but the item has been crushed.) You will be credited for scrap value less a £5 handling charge. We cannot repair items or return them to you.

6. It is an earring or a body jewellery item that has been worn. (Wearing such an item constitutes acceptance under the Sale of Goods Act 1979, as amended in 1994, and limits remedies available to buyer. We suggest that consumers be asked to thoroughly check products, without wearing them, before "accepting" them.) You will be credited for scrap value less a £5 handling charge. We cannot repair items or return them to you.

Note that our returns policy exceeds the statutory requirement as defined by the Sale of Goods Act 1979 (as amended 1994.) Your business may also choose to adopt policies that exceed the statutory requirement for commercial reasons. For instance, you may choose to offer a full refund to your customers for whatever reason at any time. However, we cannot be expected to cover you for all losses incurred by maintaining such a policy.